Privacy Policy

This Privacy Policy explains how Shardbet Casino handles personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use our services. We aim to collect only information that is reasonably needed to operate a secure and reliable online gambling service.

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About this Privacy Policy

This policy applies to personal information collected through the Shardbet Casino website and related online services. Personal information means information that identifies a player, or could reasonably be used to identify them when combined with other information. It can include information provided directly by a player, information created through account activity and technical information collected when the website is used.

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By using the website, players acknowledge that their information may be handled as described in this policy. We may update this policy from time to time to reflect changes to our services, technology, operational practices or legal requirements. The latest version published on the website applies from the date it is made available. Players should review this page periodically, particularly before providing new information or using account services.

This policy should be read together with the website’s other applicable terms, notices and responsible gambling information. If a separate notice explains how particular information is used, that notice may provide additional detail.

Information we may collect

The information handled by an online casino commonly depends on the services a player uses, the checks required for account security and the legal obligations that apply. The categories may include the following:

Account details, such as a player’s name, date of birth, contact details, login information, account preferences and responsible gambling settings.
Identity and verification information, such as information from identity documents, proof of age, proof of address or other documents needed to confirm a player’s identity and eligibility.
Payment and transaction records, including deposits, withdrawals, wagers, gaming activity, account balances, payment method details and records of related communications. Full payment details may be handled by payment providers rather than stored directly by the website.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, access times, general location information and information about how the website is used.
Cookie and similar technology information, including information about sessions, preferences, security events and interactions with pages or features.
Communications and support information, including messages, requests, feedback, complaints and records needed to respond to enquiries or resolve account issues.
Information connected with security, fraud prevention, responsible gambling and compliance checks, including information needed to identify unusual activity or protect the website and its users.

Some information may be required before an account can be opened, continued or used for particular functions. If a player does not provide information that is reasonably necessary for verification, security, payment processing or legal compliance, some services may not be available. Players should provide information that is accurate, current and complete, and should tell us if important details change.

We may also receive information from service providers, payment partners, verification providers, fraud prevention services or other sources where this is reasonably necessary for operating the website and protecting accounts. We only seek to use such information for appropriate purposes connected with the services or our obligations.

How we use personal information

Personal information may be used to create and manage player accounts, provide gaming and account services, process deposits and withdrawals, maintain accurate transaction records and respond to support requests. It may also be used to communicate with players about account activity, service messages, security matters, changes to terms or other information relevant to using the website.

Information may be used for verification and anti-fraud checks. These checks can help confirm a player’s identity and age, detect suspicious or unauthorised activity, protect payment processes, prevent misuse of the website and support the security of players and the service. We may monitor account, device and transaction activity for these purposes.

We may use information to meet legal and operational obligations, keep required records, deal with disputes, enforce applicable terms, manage risks, investigate incidents and respond to lawful requests. Information may also be used to maintain, test, troubleshoot and improve website performance, features, security and user experience.

Marketing communications

Where permitted and where a player has given the relevant consent, we may send marketing or promotional communications about services, features or updates. Players can withdraw consent to marketing at any time by using an unsubscribe option in a message where available or by contacting support@shardbetcasino.online. Withdrawing marketing consent does not stop essential service, account, security or legal communications.

Sharing information

Personal information may be shared with carefully selected providers that help operate the website. These may include payment and transaction providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, security services and professional advisers. Providers should only receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the website, players or others, investigate suspected fraud or misuse, resolve disputes, enforce applicable terms, complete a business change or comply with a lawful requirement. We do not share personal information for unrelated purposes unless permitted or required.

Cookies, security and data retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve performance. Some cookies are necessary for core account or website functions, while others may help us analyse use or provide more relevant communications.

Players can manage or delete cookies through their browser settings. Blocking or deleting certain cookies may affect the availability or operation of some website features. Browser settings vary, so players should check the instructions provided by their browser or device.

Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure account processes, monitoring, encryption or similar safeguards where appropriate. No online service can guarantee complete security, so players should protect their login details, use a secure device and notify support promptly if they suspect unauthorised account activity.

Retention

Personal information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security or support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it will be securely deleted, anonymised or otherwise handled in an appropriate manner where practicable.

Your privacy rights and requests

Depending on the circumstances and the requirements that apply, players may have rights relating to their personal information. These can include asking what information is held about them, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent where processing is based on consent.

To exercise a privacy right or make a data request, contact support@shardbetcasino.online. Please explain the request clearly and provide enough information for us to understand what is needed. We may need to verify the requester’s identity before providing information or making changes, particularly where an account, payment record or identity document is involved.

Access: ask for a copy of personal information held about you, subject to applicable limits and verification requirements.
Correction: ask for inaccurate, outdated or incomplete account information to be updated.
Deletion: ask for personal information to be deleted where it is no longer required and there is no overriding reason to retain it.
Marketing consent: withdraw consent to marketing communications at any time. This does not affect processing already carried out lawfully or essential account communications.

A request may not always be completed in full. For example, information may need to be retained for security, dispute resolution, fraud prevention, account administration or a period required by law. If a request is limited or cannot be actioned, we will aim to explain the reason in general terms. We may also ask for clarification where a request is broad or unclear.

Players should contact us using the email above if they have a question about this policy, believe their information has been handled incorrectly or want to raise a privacy concern. We will review requests and take reasonable steps to respond and resolve concerns in an appropriate manner.